John Whalen, CSP, AMERS Regional EHS Assessment Manager at Microsoft, shares his journey from volunteer firefighter to safety professional—and how those early experiences shaped his people-centered approach to safety. In this episode of My Big Safety Challenge, he explains why listening, empathy, and truly understanding workers’ needs are essential to solving problems effectively and building trust. John also shares his experiences working at a hospital, and later as a safety professional for a team of archaeologists, and how these experiences taught him to lead as a partner—not as an enforcer. Ultimately, John reminds us how invaluable curiosity and collaboration are for effective safety leadership.