What does it look like when an organization truly lives its values? For Human and Organization Performance (HOP) consultant, Steve Scott, it starts with trust: trust workers to know their jobs, trust workers to treat mistakes as opportunities to learn, and create enough trust for people to speak up about risks. 

Drawing on thirty years of experience at Alcoa, from the factory floor to leadership and continuous improvement roles, Scott shares how HOP can help organizations move beyond simply preventing incidents, to understanding how to truly protect workers and organizations. He explores the benefits and challenges that come with putting HOP into practice, and why, as he puts it, “Telling people we’re going to make a change is not enough. You gotta demonstrate it.”